Sol Erickson

I’m a customer service and support professional with 4+ years across healthcare, private coaching, and security—handling scheduling, check-ins, and questions by phone, email, and in person (and remotely).

At Peninsula Physical Therapy, I served as the primary point of contact for up to 15 patients daily, keeping wait times low by resolving scheduling conflicts and patient concerns with empathy and composure.

In security roles with OneShield Security Services, I was the first point of contact for visitors, de-escalating tense situations while maintaining complete, accurate incident documentation and reporting.

Now, as a self-employed certified personal trainer, I run client-facing operations end to end—onboarding, appointment scheduling, progress tracking, and retention—using clear, plain-language communication tailored to each client.