Sola Ologbosere

I am a dedicated and detail-oriented Account Support Officer with over 10 years of experience in providing exceptional customer service within the banking and finance sectors. My expertise lies in managing client accounts, resolving complex inquiries, and building strong client relationships that drive customer success. I leverage my skills in data analysis and CRM systems to enhance operational efficiency and foster client trust.

In my current role at Stanbic IBTC Bank, I oversee comprehensive customer assistance and technical support, resolving over 50 daily inquiries while maintaining a 99.9% data accuracy rate for sensitive customer information. My proactive approach to troubleshooting has effectively reduced user-reported issues by 15%, and I have streamlined issue escalation processes to achieve a 95% resolution rate. I am passionate about delivering clear and professional communication, ensuring high client retention rates through timely support.

My previous experience as a HACCP Officer has equipped me with a strong foundation in quality assurance and compliance, where I implemented stringent food safety systems and conducted comprehensive hazard analyses. I am now eager to apply my problem-solving and communication skills in a dynamic organization that values operational excellence and client satisfaction.