Open to opportunities

Sokhibjamol Yakubova

@sokhibjamolyakubova

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Customer Support Specialist focused on fast resolutions, CRM mastery, and customer satisfaction.

Oman

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What I'm looking for

I’m looking for a role where I can deliver remote customer support, resolve complex inquiries quickly, and improve satisfaction using CRM tools. I want a fast-paced team that values communication, ownership, and continuous improvement.

I’m a dedicated, results-oriented Customer Support Specialist with over 2 years of experience delivering high-quality remote assistance. I resolve complex customer inquiries, improve satisfaction ratings, and keep professionalism in fast-paced online environments.

Before customer support, I built strong retail leadership experience: I supervised restaurant operations, assigned shifts, managed attendance, ensured adequate staffing, and trained new employees. I also supported retail leadership, helping drive daily operations and consistent achievement of sales targets and KPIs.

I bring hands-on expertise in customer experience, communication, team leadership, and training—paired with practical systems knowledge across POS and inventory workflows. I’ve supported stock management, maintained visual merchandising standards, and worked with tools including Oracle retail POS, SAP ERP, MS Office, and QuickBooks.

Experience

Work history, roles, and key accomplishments

Restaurant Supervisor

Power Inernation Holding

Feb 2022 - Sep 2022 (7 months)

Supervised daily restaurant operations by assigning shifts, managing attendance, and ensuring adequate staffing. Trained new employees, monitored staff performance, and prepared daily reports for the restaurant manager.

Shift Scheduling Team Supervision Restaurant Operations Attendance Management Staff Training Performance Monitoring

Assistant Retail Manager

Atlas Sport Original

Jun 2021 - Jan 2022 (7 months)

Supported the Store Manager in driving daily retail operations and contributing to sales target and KPI achievement. Ensured visual merchandising compliance and supervised and motivated a team of 15+ sales associates to improve service quality.

Retail Operations KPIs Visual Merchandising Team Leadership Sales Support Customer Service

Cashier and Sales Rep

Eurasia International Trade

Sep 2020 - May 2021 (8 months)

Achieved and exceeded monthly sales targets and KPIs through proactive selling and customer engagement. Supported stock management with replenishment and inventory checks, and maintained store presentation aligned with visual merchandising standards for Pimkie, Jennifer, and Koton.

Sales Performance Customer Service stock replenishment Stock Checks Visual Merchandising Cash Handling