RIFAT THAKUR

I’m a customer-focused professional with 3+ years of experience delivering excellent customer service through voice, chat, and email support. I’m known for building rapport quickly, communicating clearly, and handling multiple priorities without losing quality.

In my recent role, I guided customers through product selection and recommendations, resolved complaints calmly and efficiently, and maintained accurate customer records with full confidentiality. I also monitored inventory availability, coordinated stock management, and educated customers on product usage and dosage guidelines to support long-term satisfaction.

I’m fully remote-work ready, with a dedicated PC, reliable high-speed Wi‑Fi, and a quiet workspace for professional calls and virtual meetings. I’m comfortable supporting customer inquiries, managing documentation and operational records, and assisting with telesales lead follow-up and sales coordination.

I bring strong proficiency across Microsoft Office, email communication and management, data entry, and internet research. With skills in CRM systems, appointment scheduling, time management, and attention to detail, I aim to help customers feel supported while helping teams meet daily operational targets.