Sofia Reyes
@sofiareyes
Detail-oriented customer service and data entry specialist.
What I'm looking for
I'm Sofia Toledo, a dedicated professional with experience in customer service and data entry. My recent role as a Customer Service Representative at Teleperformance allowed me to hone my skills in managing customer inquiries and resolving issues efficiently. I pride myself on my ability to communicate effectively and provide exceptional service, ensuring customer satisfaction.
Prior to that, I worked as an Admin/Data Entry Specialist at Digitory Solutions Inc., where I was responsible for entering and updating critical client information and supporting claims processing. My attention to detail and proficiency in software tools like Microsoft Excel and Google Sheets enabled me to maintain accurate records and assist in generating reports for management. I am passionate about leveraging my skills to contribute positively to a team and enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Mar 2023 - Jun 2023 (3 months)
Managed customer inquiries via email and chat services in a courteous, timely, and professional manner. Understood customer needs and resolved issues, processed orders, and provided product/service information.
Admin/Data Entry Specialist
Digitory Solutions Inc.
Jan 2021 - Feb 2022 (1 year 1 month)
Entered and updated client information, policy details, claims data, and billing records into insurance databases. Processed a high volume of documents and ensured timely and accurate data entry to support policy issuance and claims handling.
Education
Degrees, certifications, and relevant coursework
FEU Diliman
Bachelor of Science in Business Administration, Marketing Management
Studied marketing management principles and practices. Completed two years of undergraduate coursework.
St. Clare College of Caloocan
High School Diploma, General Studies
Completed gradeschool and highschool education. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Sofia?
You can contact Sofia and 90k+ other talented remote workers on Himalayas.
Message SofiaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
