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Sofia Khan

@sofiakhan2

Customer Support Representative at Futwork handling DTDC domestic calls and resolving customer queries.

At Futwork, I handle domestic and outbound calls for the DTDC Process, resolve customer queries, and maintain CRM records.

At AlwaysDial.com, I handled international outbound calls to the US and UK, explained services, managed objections, and supported onboarding.

I also have experience with inbound and outbound voice support, email and chat support, CRM handling, and customer retention. I hold a BE10X – AI Tools Certificate and a Bachelor of Business Administration from RSMT, Varanasi.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Futwork

Aug 2025 - Present (1 year 2 months)

Handled domestic and outbound calls, resolved customer queries, maintained CRM records, achieved call targets, and ensured timely issue resolution.

Domestic Voice Process Outbound Calls CRM Customer Query Resolution Call Target Achievement Issue Resolution

Customer Support & International Calling Executive

AlwaysDial.com

Jan 2022 - Aug 2025 (3 years 7 months)

Handled international outbound calls (US & UK), explained services, managed objections, supported onboarding, and built long-term customer relationships.

International Calling Outbound Calls Objection Handling Onboarding Support Customer Relationship Management