Open to opportunities

Sofía Gamarra

@sofagamarra

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I streamline healthcare administration, data entry, and customer support with over 10 years’ experience.

Argentina

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What I'm looking for

I’m seeking Administrative Assistant, Operations Assistant, Back Office, or administrative support opportunities where I can contribute my healthcare, documentation, CRM, billing, and customer-service experience while continuing to grow with teams focused on continuous improvement.

I’ve supported healthcare administration at Medifarm S.A., managing members, insurance providers, pharmacies, physicians, billing, CRM updates, and case follow-up.

I improved the complaint-handling workflow at Medifarm, reducing resolution times by 30%, while resolving 50–70 daily inquiries and training new team members. At Randstad Argentina, I processed more than 1,200 corporate CRM records per month with 98–99% accuracy in internal audits.

I’m comfortable verifying documentation, maintaining internal reports, coordinating across teams, and keeping administrative processes accurate and efficient. My experience includes invoicing, document management, data validation, customer service, and operations support.

I also lived and worked in Ireland for two years, providing customer service in English in a fast-paced international setting. I bring professional, empathetic communication and a practical focus on resolving problems.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Abroad

Dec 2023 - Aug 2025 (1 year 8 months)

• Delivered customer service in a fast-paced international environment.
• Communicated daily in English with customers from different cultures.
• Handled high-volume service while maintaining professionalism and efficiency.
• Strengthened communication, adaptability, and problem-solving skills while living and working abroad.

Hospitality Industry Atención al Cliente Customer Service

Data Entry Specialist

Randstad Argentina

Apr 2022 - Apr 2023 (1 year)

High-accuracy data entry in corporate CRM.
Information verification, document review, and quality control.
Preparation and updating of internal reports for the operations team.
Use of Google Workspace tools and internal systems.

· Processed 1,200+ records per month.
· 98-99% accuracy in internal audits.

Medical Terminology Comunicación Data Validation Medical Records CRM Email Office Administration Document Management Data Entry

Administrative Assistant

Medifarm S.A.

Apr 2013 - Jul 2021 (8 years 3 months)

Customer service via inbound and outbound calls.
Management of members, insurance providers, pharmacies, and physicians.
CRM management, data updates, and case follow-up.
Complaint resolution and coordination with other departments.
Administrative tasks and data entry in internal systems.

· Resolved 50–70 daily inquiries with high customer satisfaction.
· Improved complaint-handling workflow, red