Dilia Carrasquero
@diliacarrasquero
Results-driven professional with 6 years of customer service experience.
What I'm looking for
I am a results-driven professional with over six years of experience in customer service and data entry. My rigorous and systematic approach ensures data quality and customer satisfaction, allowing me to deliver tailored solutions effectively. I pride myself on my proactive mindset and strong work ethic, which have enabled me to contribute significantly to the success of the teams I have been a part of.
Currently, I work as a Data Entry Specialist at Veeva Systems, where I conduct advanced web research and verify information about life science experts. My previous role as an Administrative Assistant at MUV Propiedades involved efficient management of client inquiries and detailed reporting, showcasing my ability to handle multiple tasks while maintaining high standards of quality and efficiency. I have also excelled in customer service roles, consistently addressing client complaints and ensuring high-quality service delivery.
Experience
Work history, roles, and key accomplishments
Data Entry Specialist
Veeva Systems
Aug 2023 - Present (1 year 9 months)
Responsible for data entry and verification regarding life science experts, conducting advanced web research to ensure reliable information. Engaged in weekly performance reviews to uphold quality standards and enhance team efficiency.
Administrative Assistant
MUV Propiedades
Sep 2022 - Aug 2023 (11 months)
Managed client inquiries through various channels, scheduled meetings, and created detailed reports on sales and property visits. Developed engaging social media content to boost inquiries.
Survey Conductor
Datavoz Statcom
Oct 2021 - May 2022 (7 months)
Conducted telephone surveys for statistical analyses, achieving high call volumes and ranking among the top advisors.
Customer Service Representative
Globalegrow
Sep 2018 - Mar 2020 (1 year 6 months)
Handled customer complaints regarding technological products, ensuring high-quality service while managing a large volume of clients.
Education
Degrees, certifications, and relevant coursework
National Experimental Polytechnic University
Degree in Electronic Engineering, Electronic Engineering
2011 - 2019
Studied Electronic Engineering, focusing on the principles of electronics, circuit design, and systems engineering, preparing for a career in technology and engineering.
Availability
Location
Authorized to work in
Job categories
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