At Obra Social Bramed S.R.L, I managed member enrollments, cancellations, and database updates, while advising users on coverage and administrative procedures. I also handled confidential documentation and supported internal audits focused on process improvement.
At Call Center Teleperformance, I advised beneficiaries on public services and ANSES procedures, managed claims and critical cases, and supported customers with billing and technical issues for Personal Flow / Cablevisión. I also entered information into digital systems and analyzed customer service metrics.
