Micaela Fingherman

Create and maintain customer accounts for the U.S. and Canada within the Pest Elimination division, verify contracts and pricing, and collaborate with Collections and Sales Operations to ensure accurate account setup and invoicing.

Registered and managed agent locations, updated commission rates and enabled/disabled locations per Commercial and Credit departments, and supported KYC and transaction tracking to ensure operational continuity.

Provided daily operational support to internal clients to ensure agent locations operated smoothly, assisted with national and international transfers, and enrolled customers for DTB transactions.

Handled customer service, complaint resolution, and telephone sales for Santander Rio products, collected NPS surveys and provided quality control feedback to improve service metrics.

Served guests at the hotel breakfast buffet and supported conference room service, ensuring high standards of guest service and food presentation.

Supervised staff, enforced international audit standards, handled customer complaints and stock control, trained new employees, and managed attendance and opening/closing procedures.

Handled cash and card payments, sold tickets and concessions, maintained stock and order in the area, and managed customer seating and service flow.

Prepared dining area, attended to customers, processed orders and payments, and maintained service standards in a Japanese restaurant.

Bachelor’s Degree in Hospitality Management completed at Quilmes University; focused on hotel management and service-oriented industry skills.