Micaela Fingherman
@micaelafingherman
Detail-oriented data entry and customer master data specialist in hospitality-focused companies.
What I'm looking for
I am a detail-oriented data entry and back-office professional with a Bachelor’s Degree in Hospitality Management and extensive experience supporting customer operations in service-oriented companies.
I have worked on customer master data, database administration, and customer-care processes, collaborating with sales, collections, and KYC teams to ensure accurate account setup and compliant transactions.
My technical experience includes AS400, J.D. Edwards, Salesforce, Kubic, Icare and CTM, and I have supported invoicing, agent onboarding, deposit management, and transaction tracking across national and international operations.
I bring strong organizational skills, audit-minded operational management experience from hospitality and retail environments, and a commitment to achieving customer-focused goals in cross-functional teams.
Experience
Work history, roles, and key accomplishments
Create and maintain customer accounts for the U.S. and Canada within the Pest Elimination division, verify contracts and pricing, and collaborate with Collections and Sales Operations to ensure accurate account setup and invoicing.
Registered and managed agent locations, updated commission rates and enabled/disabled locations per Commercial and Credit departments, and supported KYC and transaction tracking to ensure operational continuity.
Provided daily operational support to internal clients to ensure agent locations operated smoothly, assisted with national and international transfers, and enrolled customers for DTB transactions.
Telemarketer
Cat Technologies
Nov 2020 - Jul 2021 (8 months)
Handled customer service, complaint resolution, and telephone sales for Santander Rio products, collected NPS surveys and provided quality control feedback to improve service metrics.
Served guests at the hotel breakfast buffet and supported conference room service, ensuring high standards of guest service and food presentation.
Manager
Cinemark Hoyts
Jul 2012 - Nov 2019 (7 years 4 months)
Supervised staff, enforced international audit standards, handled customer complaints and stock control, trained new employees, and managed attendance and opening/closing procedures.
Production and Sales Officer
Cinemark Hoyts
Apr 2009 - Jul 2012 (3 years 3 months)
Handled cash and card payments, sold tickets and concessions, maintained stock and order in the area, and managed customer seating and service flow.
Waitress
Deygo
Nov 2007 - Mar 2009 (1 year 4 months)
Prepared dining area, attended to customers, processed orders and payments, and maintained service standards in a Japanese restaurant.
Education
Degrees, certifications, and relevant coursework
Quilmes University
Bachelor's Degree, Hospitality Management
2015 -
Bachelor’s Degree in Hospitality Management completed at Quilmes University; focused on hotel management and service-oriented industry skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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