Open to opportunities

Sofía Flórez

@sofaflrez

Technology Process Lead specializing in operational leadership, technical support, and continuous improvement in electronic invoicing.

Colombia

Message

What I'm looking for

I’m looking for a role where I can lead process standardization and continuous improvement, support technical teams with strong documentation and automation, and strengthen quality/security in day-to-day operations using Microsoft 365—while growing in digital solutions for SMEs.

I’m a Technology Process Lead with experience in operational leadership, technical support, and process management within the electronic invoicing sector. I document and keep operational processes up to date, ensuring standardization, compliance, and alignment with organizational guidelines.

Before this role, I worked as an IT Quality and Security Analyst, where I documented and updated processes across areas, audited training and information security, and validated official documentation for integrity, traceability, and compliance. I also managed accounts, access, licenses, and permissions in the Microsoft 365 suite to ensure secure, proper tool use.

I began with operational support as an Operations Assistant, coordinating task execution, maintaining internal information, preparing process manuals, and producing management reports to support decision-making. I’m currently pursuing a degree in Computer Engineering and building digital solutions for small and medium-sized businesses, with a strong focus on workflow automation, documentation quality, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Technology Process Lead

Current

Softlogy S.A.S

Dec 2025 - Present (7 months)

Document, standardize, and keep up to date the technology support operational processes, aligned with organizational guidelines. Lead the technical support team, training, process audits, and Microsoft 365/automation workflows including migration to the Facturiza portal.

Documenting Operational Processes Process Standardization Workflow Design Technical Support Leadership Team Coordination Training Client Communication Operational Audits Continuous Improvement Internal Controls Microsoft Power Automate Access Management Facturiza Portal

IT Quality and Security Analyst

Enlace Empresarial

Nov 2024 - Dec 2025 (1 year 1 month)

Document and standardize internal processes, and support the training and audit of information security and documentation practices. Manage Microsoft 365 accounts, access, licenses, and permissions, and coordinate internal audits and improvement proposals.

Process documentation Process Standardization Internal Audit Information Security Diagrams Infographics Microsoft 365 Administration Access Management Licenses Information Protection Continuous Improvement Information Management

Operations Assistant

Softlogy S.A.S

May 2023 - Feb 2024 (9 months)

Support operational execution by tracking tasks and coordinating process implementation. Manage files and internal databases, provide client support, prepare process manuals, and consolidate operational management reports for decision-making.

Task Management Operations Coordination File Management client support Database Management Operational Reporting

Education

Degrees, certifications, and relevant coursework

UNIR Colombia – Universidad Internacional de La Rioja

Bachelor's Degree, Computer Engineering

2024 -

Pursuing a Bachelor's degree in Computer Engineering online at UNIR Colombia, with academic recognition (50% scholarship) for outstanding ICFES results and ongoing work developing digital solutions for SMEs in Colombia.