edison roa

Business Analyst with 2+ years of experience in logistics and trucking, specializing in RPA automations, API integrations, and systems integration. Skilled at translating operational needs into clear technical requirements, mapping As-Is/To-Be processes, and collaborating with cross-functional stakeholders. Experienced in tools like Bizagi, SQL, and Power BI to model, analyze, and optimize business workflows. Passionate about leveraging data analytics and AI-driven automation to deliver scalable, efficient solutions

Business Analyst Hubtek · Bogotá, Colombia Nov 2023 – Present

•Implemented 100+ workflow automations across multiple platforms, coordinating requirements from 20+ stakeholders

•Gathered and documented functional requirements for 10+ API integrations, maintaining direct stakeholder communication throughout a platform migration project.

•Led UAT cycles across multiple product releases, identifying and resolving defects to ensure stable go-lives.

•Analyzed dashboard data to identify performance gaps and deliver actionable insights that improved customer margins.

Leader – Quality Area & Tech Support Telematica SAS · Bogotá, Colombia Sep 2021 – Aug 2023

•Streamlined the device testing process, reducing customer billing errors and their associated cost impact.

•Developed testing documentation detailing device capabilities and limitations, enabling the operations team to accurately assign devices to staff.

•Documented use cases per company role, providing clear testing guidelines and accelerating onboarding for new staff.

Computer Software & Hardware Technician Sonda SA · Bogotá, Colombia Sep 2017 – Sep 2021

•Translated complex technical concepts into clear, accessible language for non-technical users and stakeholders

•Managed and supported diverse software and hardware assets across multiple platforms and environments.

•Performed troubleshooting and quality assurance across software releases, identifying defects prior to deployment

•Gathered and documented information to diagnose, escalate, and resolve technical issues and user-reported cases.