Sergio Ochoa

Directed the full-cycle automation of mission-critical processes across Compliance, Marketing, and Sales using BPM tools, reducing manual workload by 40%. Managed a $5M+ IT portfolio across 6 countries, aligning cross-functional stakeholders to successfully implement enterprise systems.

Led over 50 cross-functional workshops with C-level stakeholders to standardize Telecom business processes, reducing process variation by 40%. Bridged business and technical teams by converting complex requirements into user stories for Agile/SAFe squads, cutting development rework by 30%.

Directed deployment and optimization of high-availability data centers, achieving 99.9% uptime for over 2 million users. Redefined more than 15 core operational processes, eliminating 20% redundancies and improving SLA adherence.

Directed enterprise systems including CRM, Billing, Accounting, and Inventory with 99.5% uptime for over 500 users and 50,000 customers. Managed a $2M+ annual IT budget, leading automation initiatives that cut operating costs by 20%.

Standardized over 50 processes, reducing variation by 40% and unlocking over $2M in compliance savings. Cut development rework by 30% via SAFe-aligned user stories for more than 10 teams.

Cut process variations by 40% through over 50 C-level workshops, saving $1.8M. Reduced development rework by 30% via SAFe-aligned user stories, leading to 9 weeks faster delivery.

Standardized processes for over 4 million subscribers, resulting in 35% fewer steps and 20% faster revenue. Led a $10M BSS/OSS modernization project, retiring 90% of legacy systems and achieving 40% faster billing.

Trained over 5,000 users in digital adoption, reducing ramp-up time by 40% and mitigating $8M in risks. Drove quad-play BPM and cloud migration programs, contributing to significant revenue.

Currently pursuing Lean Six Sigma certification to enhance expertise in process improvement and efficiency. This ongoing education focuses on methodologies to streamline operations and reduce waste.

Completed a program in Project Management at EAN University, focusing on principles and practices for effective project execution. Gained skills in planning, organizing, and managing resources to achieve project goals.

Graduated with a degree in Telecommunication Engineering from Piloto University. The curriculum covered fundamental concepts and advanced topics in telecommunications, preparing for a career in the field.