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Edwin GaitánEG
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Edwin Gaitán

@edwingaitn

Technical Manager at Asesoftware who designed APIs integrating IFCO’s local ERP with SAP.

Colombia
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At Asesoftware, I lead client accounts and teams, working with business areas to understand their processes and turn bottlenecks into technology solutions. For IFCO, I technically led the team and designed APIs integrating its local ERP in Colombia with SAP.

At Seguros Bolívar, I led a 5+ person team that built AWS data pipelines using S3, Glue, Redshift, and Athena, making business information available for decision-making. I also led a 50+ person team and oversaw the technical definition of software projects.

Earlier at Asesoftware, I automated processes for Nueva EPS, reducing complaints response times by 30% and cutting SARLAFT transaction-traceability operational time by 3x. My work spans business process analysis and automation, data and ETL, systems integration, and applied AI, including LLM-based conversational agents and n8n workflow orchestration.

Experience

Work history, roles, and key accomplishments

AS
Current

Technical Manager

Asesoftware

Oct 2021 - Present (5 years)

As Technical Manager at Asesoftware, I lead client accounts end to end:
• Cámara de Comercio de Bogotá (CCB): I lead an 8-person outsourcing team and act as contract manager for the account.
• Seguros Bolívar: led a team of 50+ people and oversaw the technical definition of 10+ software projects, ensuring timelines, budget, quality and client requirements.

I work with business areas to understand

AS

Technical Lead

Asesoftware

Nov 2020 - Oct 2021 (11 months)

As Technical Lead, I provided the team with technical guidelines, monitoring and problem-solving to deliver business solutions across the full software lifecycle.

Achievements:
• Nueva EPS – Complaints channel model: automated the process and reduced response times to user complaints by 30%.
• Nueva EPS – SARLAFT transaction traceability: automated the process, cut operational time by 3x and impr

AS

Software Construction Specialist

Asesoftware

Mar 2018 - Nov 2020 (2 years 8 months)

As Software Construction Specialist, I led and technically defined projects across all stages of software engineering.

Achievements (Banco Davivienda):
• ePayco: automated the process and delivered payment indicators through the platform, reducing operational work by 40%.
• Apple Membership: delivered indicators and managed credit card placements, increasing credit card allocation by 5%.
• Cashie

AS

Senior Systems Analyst

Asesoftware

Feb 2015 - Feb 2018 (3 years)

As Senior Systems Analyst, I led and technically defined projects across all stages of software engineering.

Achievements (Banco Davivienda):
• Related Parties: automated shareholder reporting for external credit requests, cutting operational time from 3 weeks to 1 hour.
• Proceso Express: automated the process, enabling timely retrieval of credit card placement indicators.

Technologies: PL/SQL,

QS

Senior Systems Engineer

Quala S.A.

Mar 2013 - Oct 2014 (1 year 7 months)

Achievements: Implemented the company's integrated sales system in a new company in Peru, enabling Quala Peru’s sales representatives to automatically take, prepare, and deliver orders. Participated in software provider selection for the company, allowing it to evaluate the purchase of a Sell Out solution, which would provide indicators and manage sales through intermediaries.

AS

Senior Analyst

Asesoftware

Mar 2011 - Mar 2013 (2 years)

As a Senior Systems Analyst, I was responsible for developing software and participating in all stages of software engineering.

Achievements: Analyzed, designed, developed, and implemented the Web OPUS project for Banco de la República, aimed at concert hall assignment. This project automated the process and improved the timeliness of hall assignment control. Technologies used included Visual St

BB

Systems Analyst

Banco de Bogota

May 2010 - Jan 2011 (8 months)

As a Systems Analyst, I was responsible for gathering, analyzing, developing, and implementing software requirements for the bank, using Oracle 9i, 10g, batch processes, flat files, Visual Basic 6, and PL/SQL.

Achievements: Developed and supported the bank's Consolidated Loan applications, which provided up-to-date information on the bank's entire loan portfolio. This data was consulted by relat

VI

Development and Support Engineer

Vida 18

Aug 2008 - Apr 2010 (1 year 8 months)

As a Systems Analyst, I was responsible for providing support and development for the company's application based on customer requirements and versions, using Visual .NET, Visual Basic 6, and SQL Server.

Achievements: Implemented the Vida Flowers information system for the client Emerald in the USA, allowing Emerald Flowers to improve its value chain and become more efficient, as many of their p

PC

Development Engineer

PROCESOS Y CANJE

Nov 2007 - Jul 2008 (8 months)

Analyzed, designed, and implemented Windows and Web information systems. Developed applications in Visual Basic .NET, C#, and SQL Server.

LS

Database and Network Administrator

LEADCOM DE COLOMBIA S.A

Feb 2007 - Aug 2007 (6 months)

Administered Microsoft SQL Server databases. Network administrator and Windows 2003 server administrator, email, internet domain, local domain, voice administration, and general IT support.

Education

Degrees, certifications, and relevant coursework

AN

Anthropic

Claude Academy: Claude 101

Sep 2026

AN

Anthropic

Claude Academy: Claude Code 101

Sep 2026

AN

Anthropic

Claude Academy: Introduction to Claude Cowork

Sep 2026

ED

edX

edX Verified Certificate for People Management

Apr 2021

OR

Oracle

Oracle Data Integrator 12c Certified Implementation Specialist

Feb 2020

OR

Oracle

Oracle PL/SQL Developer Certified Associate

Feb 2018

IA

Instituto Colombo Americano

Skills II, Ingles

2007 - 2008

UC

Universidad Nacional de Colombia

Ingeniero de sistemas, Ingeniería de sistemas

1999 - 2005

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