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Sneha User

@snehauser17

Key Accounts Executive at Byteridge managing strategic enterprise accounts, with 93% retention and $3.3M+ in renewal and expansion revenue.

At Byteridge, I manage strategic enterprise accounts across North America, Europe, Australia, India, and the Philippines, contributing to 93% account retention and $3.3M+ in renewal and expansion revenue. I manage the customer success lifecycle from onboarding and adoption through QBRs, EBRs, and renewals, with an average onboarding time-to-value of under three months.

I’ve onboarded three enterprise customers generating $400K+ in new business and helped expand a Fortune 500 account from two to seven concurrent projects. I also contributed to more than 50 proposals, SOWs, and pricing models, and led and won five enterprise RFP responses.

Experience

Work history, roles, and key accomplishments

BY

Current

Key Accounts Executive

Current

Byteridge

Jan 2025 - Present (1 year 8 months)

Manage 15+ strategic enterprise accounts across the US, Europe, Australia, India, and the Philippines, achieving 93% account retention and contributing to $3.3M+ in renewal and expansion revenue. Own the end-to-end customer success lifecycle including onboarding, adoption, QBRs/EBRs, and renewals.

EM

Marketing & Sales Intern

Eram / Mahindra Motors

May 2023 - Jul 2023 (2 months)

Led customer experience improvement using Root Cause Analysis (RCA), reducing complaints from 60% to 3% within three months. Planned monthly marketing campaigns and digital engagement strategy.

Root Cause Analysis Customer Experience Marketing Campaigns Digital Engagement

IN

Team Leader & Content Writer

InfyBytes

Oct 2021 - Feb 2022 (4 months)

Led content development for digital marketing initiatives, managing planning, editing, QA, and delivery aligned to campaign objectives.

Content Development Digital Marketing Editing Quality Assurance

BK

Finance Intern

Bay La Sun Hotel & Marina (KAEC)

Mar 2018 - Jun 2018 (3 months)

Supported accounts payable, invoice processing, and financial documentation across cross-functional business operations.

Accounts Payable Invoice Processing Financial Documentation

Education

Degrees, certifications, and relevant coursework

CU

Christ University

Master of Business Administration, Marketing

Master of Business Administration in Marketing from Christ University, Bangalore, India, completed in 2024.

UD

University of Delhi

Bachelor of Arts (Hons.), English

Bachelor of Arts (Hons.) in English from the University of Delhi, New Delhi, India, completed in 2021.

SM

School of Business and Management

High Impact B2B Sales: Sales to Selling, Sales

Completed a High Impact B2B Sales: Sales to Selling certification from the School of Business and Management.

SM

School of Business and Management

Social Media Marketing Certification, Marketing

Completed a Social Media Marketing certification from the School of Business and Management.

Tech stack

Software and tools used professionally

Jira

LinkedIn Sales Navigator

Canva

Blender

Power BI

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

1390k+ INR

Job categories

Key Account Executive Customer Success Manager Account Executive Sales Manager

Skills

Key Account Management Strategic Account Management Customer Success Customer Lifecycle Management Account Retention Renewal Strategy Account Expansion Account Health Monitoring Risk Management QBR Leadership EBR Leadership Customer Onboarding Time To Value Escalation Management Account Planning

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