sagar User

I’m a customer support professional who combines technical know-how with people-first communication. I’ve supported customers across the U.S. and multiple global regions, resolving issues quickly while keeping interactions calm and professional.

At Amazon, I provided live chat and phone support exclusively for U.S. customers across multiple time zones. I handled order tracking, returns, refunds, replacements, and account verification—while maintaining strong service metrics like response time, customer satisfaction, and first-contact resolution.

I also bring hands-on technical experience from Netplus Broadband, where I installed, configured, and maintained networking hardware and security setups. I troubleshot connectivity across LAN/WAN using tools and concepts like DHCP, NAT, DNS, and port-forwarding, and performed firmware upgrades, security patches, and firewall/parental control configuration.

Beyond support, I started and managed a small e-commerce business, running advertising campaigns and owning the end-to-end sales process. That experience sharpened my digital marketing, vendor management, logistics coordination, and independent problem-solving—so I can translate customer needs into clear, effective action.