Никита Молчанов

Delivered exceptional customer service in a high-traffic, fast-paced environment located in a prime tourist hub. Expertly handled guest complaints and resolved service issues on the spot, maintaining a positive brand image and high customer satisfaction.

Led national delegations of 5–10 participants across international exchange programs, fostering group enthusiasm and ensuring active engagement. Facilitated interactive workshops and networking sessions in English, bridging cultural gaps and promoting collaboration.

Managed the full integration cycle for international students, ensuring a seamless transition into the university environment and local infrastructure. Facilitated educational workshops and exam preparation sessions, and acted as the primary point of contact for resolving high-pressure logistical and administrative issues.

Managed end-to-end logistics for 10-day international bus tours, ensuring the safety and accountability of 40+ passengers within the European Parliament Youth Program. Acted as first point of contact for emergencies, curated educational excursions, and conducted safety checks at every transit point.

Handled complex B2C user inquiries, billing issues, and escalated booking discrepancies via phone, chat, and email using Salesforce CRM. Maintained high resolution and customer satisfaction rates by multi-tasking effectively under high-pressure scenarios.

Studied Foreign Languages and Cultures at Roma Tre University, earning an Erasmus+ Certificate.