At TECH MAHINDRA, I investigated CRM and onboarding data for TOTSCo using SQL, validating User Agreement and customer information for UK Communication Providers.
I supported billing and operational processes, including pre-bill validation, payment processing, and credit-note workflows. I also developed Excel analysis and maintained Power BI dashboards used in stakeholder reviews.
On the KPN work at TECH MAHINDRA, I queried billing data and produced reconciliation reports for third-party stakeholders. I also developed Power BI dashboards to track server performance and alarm trends.
Earlier, I supported billing and technical operations at TECH MAHINDRA and WNS GLOBAL SERVICES PVT. LTD. – PUNE. I prepared operational reports, resolved support requests within SLA timelines, and developed SOPs and delivered process training.
