Maressa Tenedini

Developed and rebuilt company-wide Power BI dashboards, migrated visualizations from Movtech to Power BI, and improved data design and accuracy; led IT team coordination and implemented Salesforce CRM and Marketing Cloud projects.

Automated and improved Excel reports to reduce manual work, implemented Power BI reports with SQL sources and published to Power BI Service to enable scheduled refreshes and save operational costs.

Trained clients on Nexus and NCall reporting platforms and supported managers in creating dashboards using Data Studio to improve customer reporting capabilities.

Performed real-time operational analysis and later managed a team of five junior analysts, owned reporting for bonuses, absenteeism and turnover, and coordinated deliveries between analysts and managers.

Monitored and reported improper/long calls and pauses in real time and supported senior analysts with operational reports to improve call center performance.

Handled inbound and outbound customer service for internet clients, escalated operational issues, adjusted leads on Vonix and NCall, trained new employees, and supported management with basic reporting.

Activities and societies: Laboratorial analysis coursework; chemistry and biochemistry monitor (2nd–4th periods); Quality Intern and mandatory intern at LANAC supporting laboratory maintenance and exam analysis procedures.

Bachelor of Biomedicine with coursework in laboratory analysis, chemistry and biochemistry and practical internships supporting laboratory analysts and quality activities.