Gabriel Costa Quinalha

Develop and optimize Oracle SQL and PL/SQL queries, improving report performance by up to 60%. Build and maintain Power BI dashboards for financial analysis and decision-making.

Support ECM/EDM environments and develop queries, procedures, and triggers in multiple databases. Coordinate application testing, technical training, and customer visits.

Provided high-tier application support, technical troubleshooting, and defect resolution via Redmine and Jira. Maintained automated RPA workflows and performed database validation.

Provided technical support and issue resolution using the Qualitor ticketing system. Monitored links and servers with Zabbix and Grafana to ensure environment stability.

Monitored network links, hardware equipment, and servers using PRTG, Zabbix, and SolarWinds. Managed user account creation and access control via Active Directory.

Provided Level 1 support, VMware/Hyper-V administration, Oracle validations, Java diagnostics, Veeam backups, and Active Directory management.

Delivered on-demand technical support, Oracle validations, incident resolution, and operational support.

Supported systems analysis activities, Oracle database validations, troubleshooting, and technical documentation.

MBA in Business Intelligence, Management & Analytics, expected graduation in December 2025.

Bachelor's Degree in Information Technology Management, graduated in June 2021.

Oracle Cloud Infrastructure (OCI) Certified Foundations Associate.

iManage Work Helpdesk Analyst Certificate.

SFPC: Scrum Foundations Professional Certificate.

Network Security Certifications: NSE 1, NSE 2, NSE 3.

ISO 27001 Information Security Certificate.