Open to opportunities

Sneha Chavan

@snehachavan1

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IT support and application support professional specializing in SQL for retail banking.

India

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What I'm looking for

I’m looking for a role where I can handle application and customer support using SQL, troubleshoot issues end-to-end, and coordinate with teams to resolve critical incidents—ideally in retail banking systems with a supportive, fast-moving environment.

I’m an IT support and application support professional focused on retail banking systems, with hands-on experience in SQL-driven issue diagnosis and resolution. In my current role at Mphasis (Delv Software Engineer – IT Support), I support the Retail Asset Acquisition System (RAAS) used for retail loans.

I resolve technical issues across home, auto, and education loan processes, coordinating with clients, branch hierarchy, and infrastructure teams for critical incidents. I use SQL and ticketing tools to diagnose problems, deliver remote support to branches, and ensure timely closure of support tickets.

Earlier, I worked across customer and business support in banking, including investment-related support and investor account maintenance, where I generated and analyzed reports using SQL queries. I bring a quick-learner mindset, strong work ethic, and clear communication—so I can troubleshoot effectively, escalate appropriately, and keep customer service quality high.

Experience

Work history, roles, and key accomplishments

Current

Delv Software Engineer

Current

Mphasis Ltd

Nov 2023 - Present (2 years 7 months)

Provided application support for Mphasis' Retail Asset Acquisition System (RAAS) supporting retail loan processes. Resolved home, auto, and education loan issues by coordinating with clients, branch hierarchy, and infrastructure teams and closing tickets via SQL and ticketing tools.

Application Support Loan Processing SQL Ticketing Incident Coordination Remote Support Troubleshooting

Business Support Officer

Computer Age Management Services Ltd

Sep 2021 - Sep 2022 (1 year)

Handled investment-related queries and maintained investor accounts. Generated and analyzed reports using SQL queries to support service quality and customer satisfaction.

Customer Support SQL Queries Reporting & Analytics Data Analysis Customer Satisfaction

Assistant Manager

Axis Bank

Nov 2020 - Sep 2021 (10 months)

Worked as an Assistant Manager (Customer Support Executive), providing customer support for banking services and handling customer interactions as part of the support function.

Customer Support Banking Operations Customer Service Escalation Management Communication Service quality

Officer (Customer Support Executive)

Yes Bank

Apr 2018 - Nov 2020 (2 years 7 months)

Served as an Officer (Customer Support Executive), supporting customers with banking queries and day-to-day customer support activities.

Customer Support Banking Services Support Customer Service Query Resolution Escalations Communication Service Delivery

Officer (Customer Support Executive)

PLADA Inforectech Services Ltd

Oct 2017 - Apr 2018 (6 months)

Managed customer account queries and escalations while supporting banking products and services. Created and executed SQL queries to generate reporting and support issue resolution.

Customer Support Customer Account Queries Customer Escalation SQL Queries Reporting Troubleshooting