Open to opportunities

Pradeepkumar Vytla

@pradeepkumarvytla

Message

Application Support Engineer with expertise in SQL and technical support.

India

Message

What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth within a collaborative team environment.

I am an Application Support Engineer with over 3 years of experience in providing technical support and troubleshooting for banking applications. Currently, I work at Union Bank of India Services Limited, where I assist bankers in maintaining and retrieving information from relational databases. My role involves diagnosing technical issues and providing effective solutions, ensuring smooth operations for users.

Throughout my career, I have demonstrated a strong ability to collaborate with cross-functional teams, leading to significant improvements in team efficiency and user satisfaction. My expertise in SQL and various core banking applications, combined with my excellent communication skills in multiple languages, allows me to effectively address user queries and resolve complex technical issues.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer L1

Current

Union Bank Of India Services Limited (UBISL)

Sep 2023 - Present (1 year 9 months)

Provided comprehensive application support, resolving complex technical issues for bankers and ensuring efficient database operations. Collaborated with cross-functional teams to implement process improvements, leading to a 30% increase in team efficiency and a 20% reduction in user wait times.

SQL Oracle Flexcube Finnacle Remedy Technical Support Troubleshooting Database Management Customer Support Communication

Application Support Engineer L1

UBISL Subsidiary of Union Bank of India

Aug 2022 - Present (2 years 10 months)

Managed backend support using SQL queries for bank executives and resolved issues raised by Canara Bank branches through Remedy. Handled user queries across various channels including calls, tickets, emails, and chats, utilizing remote access tools for resolution.

SQL Oracle Flexcube Finnacle Remedy Technical Support Troubleshooting Database Management Customer Support Communication

Education

Degrees, certifications, and relevant coursework

JNTU-K University

Bachelor of Pharmacy, Pharmacy

Grade: 72.2%

Completed a Bachelor of Pharmacy degree, focusing on pharmaceutical sciences and healthcare. Gained knowledge in various aspects of pharmacy practice.

Board of Intermediate Education

Intermediate, General Studies

Grade: 78.6%

Completed Intermediate education under the Board of Intermediate Education. Focused on core subjects relevant to further studies.

Board of Secondary Education

SSC, General Studies

Grade: 75%

Completed Secondary School Certificate (SSC) under the Board of Secondary Education. Developed foundational knowledge across various subjects.

MicroTechnoSoft Computer Education

Diploma in Computer Applications, Computer Applications

Grade: 81%

Completed a Diploma in Computer Applications (DCA) from MicroTechnoSoft Computer Education. Gained practical skills in various computer applications and software.