sneha b

I am a Customer Service Executive with a strong commitment to providing exceptional service and ensuring customer satisfaction. Currently, I work at Aalam the Native Store in Chennai, where I respond to customer inquiries through various channels, resolve complaints, and maintain accurate records of interactions. My goal is to utilize my customer-centric skills to contribute to both personal and professional growth.

With a Master of Arts in English Literature and a Bachelor of Arts in the same field, I have developed strong communication and problem-solving skills. I am adept at collaborating with different departments to enhance the customer experience and suggest improvements based on customer feedback. My dedication to service excellence drives me to continuously seek ways to improve processes and outcomes.