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Sm Sameer

@smsameer

Sales Manager and SME specializing in US customer sales, lead conversion, and loan processes.

India
Message

What I'm looking for

I’m looking to work in a dynamic organization where I can apply my sales, communication, and decision-making skills—supporting team targets and process excellence, with opportunities to grow my management abilities and contribute to organizational growth.

I’m a Sales Manager and Subject Matter Expert with experience handling US customers, converting inbound and outbound leads into sales, and maintaining accurate customer and order records. I’ve met and exceeded monthly sales targets consistently while coordinating with internal teams for order processing.

I also bring 9 months as an SME for the mortgage process, where I managed international calls, performed cold calling into warm transfers, and supported team members with process clarity. I handled customer queries on loans, interest rates, and credit score, ensured documentation accuracy and compliance, and trained new joiners and tenure agents on scripts and call handling.

Experience

Work history, roles, and key accomplishments

EC

Mortgage Process SME

ECPL

Served as a Subject Matter Expert (SME) for the mortgage process and handled international calls, cold calling into warm transfers, and customer inquiries on loans, interest rates, and credit scores. Ensured documentation accuracy/compliance, supported team target achievement, and trained new joiners and agents on scripts and call handling.

Education

Degrees, certifications, and relevant coursework

BA

BBA - Bachelor of Business Administration

Bachelor of Business Administration, Business Administration

Completed a Bachelor of Business Administration (BBA) in 2023.

PC

PUC - Pre-University Course

PUC, Pre-University Course

Completed the Pre-University Course (PUC) in 2020.

SC

SSLC - Secondary School Leaving Certificate

SSLC, Secondary School Leaving Certificate

Completed the Secondary School Leaving Certificate (SSLC) in 2018.

Tech stack

Software and tools used professionally

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