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Smriti Nepal

@smritinepal2

Technical support specialist at Hunter New England Local Health District, resolving Tier 2/3 user and endpoint issues.

At Hunter New England Local Health District (NSW Health), I provided Tier 2/3 user and technical support, diagnosing endpoint, application, hardware, software, and connectivity issues. I administered Intune, SCCM/MECM, and Active Directory, and documented incidents and troubleshooting using ITIL processes.

At NEXON Asia Pacific, I supported users remotely and troubleshot system, software, hardware, and network incidents. Earlier, as an Intern at AusNep IT, I supported issue investigation, testing, and requirements documentation; as a Client Support Officer at Koala Solutions, I handled client enquiries and supported UAT and process improvements.

Experience

Work history, roles, and key accomplishments

Field Systems Engineer

Hunter New England Local Health District (NSW Health)

May 2026 - Sep 2026 (4 months)

Provided Tier 2/3 user and technical support, diagnosing hardware, software, endpoint, application and connectivity issues. Administered Intune, SCCM/MECM and Active Directory, and supported Citrix and VMware environments.

Windows Microsoft 365 VPN DNS DHCP TCP IP Intune SCCM Active Directory Citrix VMWare ITIL Troubleshooting Documentation

Computer Network and Systems Engineer

NEXON Asia Pacific

Jul 2024 - May 2026 (1 year 10 months)

Provided day-to-day technical support to users using Remote Desktop and other remote support tools. Configured and supported computers, laptops, printers, routers, switches, firewalls, LAN/WAN and VPN environments.

Remote Desktop Troubleshooting Hardware Software Networking LAN WAN VPN Active Directory Documentation

Intern

AusNep IT

Sep 2023 - Dec 2023 (3 months)

Provided system support and worked with developers, QA professionals and project managers to investigate and resolve issues. Performed testing, identified process and data gaps, and documented functional and non-functional requirements.

System Support Testing Documentation Communication Skills

Client Support Officer

Koala Solutions

Dec 2021 - Apr 2022 (4 months)

Handled client enquiries and stakeholder communication professionally, resolving issues with a proactive and solution-focused approach. Managed competing support and administrative tasks while maintaining professional communication and attention to detail.

Shopify Square Tyro Jira Confluence Azure Boards Miro Power BI Customer Support Communication Skills

Education

Degrees, certifications, and relevant coursework

Performance Education

Professional Year IT, Information Technology

2021 - 2023

Completed the Professional Year IT program at Performance Education in Sydney from November 2021 to December 2023.

Federation University

Bachelor of Information Technology, Information Technology

2020 - 2021

Pursued a Bachelor of Information Technology at Federation University from March 2020 to August 2021.

International Institute of Business and Information Technology

Advanced Diploma of Computer Systems Technology, Computer Systems Technology

2018 - 2020

Completed an Advanced Diploma of Computer Systems Technology at the International Institute of Business and Information Technology from January 2018 to January 2020.