Smita Kargutkar

Responded to customer queries and routed them to concerned teams. Assisted with client follow-ups, maintained logs of queries and resolutions, and supported client-facing teams with communication and documentation.

Conducted classroom sessions and managed student progress. Coordinated with parents and school administration for smooth operations.

Delivered academic lessons and supported school activities. Maintained student records and ensured timely communication with parents.

Led a team of 10 telemarketing executives and 5 field staff. Achieved monthly sales and service targets through structured follow-ups, managed attendance, payroll, and day-to-day operations, and handled customer queries and collections coordination.

Managed a team of 25 advisors and tracked sales performance. Recruited and trained advisors, ensured adherence to business goals, and resolved client queries and issues related to policies.

Handled customer inquiries and service scheduling. Coordinated AMC renewals and managed customer complaints.

Progressed through roles from Paging Operator to Commercial Officer. Responsibilities included billing, customer service, reconciliation, sales support, MIS reporting, and collections follow-ups, and coordination with distributors and corporate clients.

Bachelor of Commerce degree from Mumbai University.

High School Certificate from Acharya Marathe College, affiliated with Mumbai University.

Secondary School Certificate from St. Anthony's of Padua High School.

Diploma in Basic Computer Programming.

Diploma in Export Management.

Diploma in Arts-Based Therapy.

Certificate in Typing at 40 words per minute.