At Teleperformance, I led a frontline team of 24–30 associates across shifts, managing performance, coaching, escalations, and daily operational KPIs. Through targeted coaching and individual feedback, I improved team CSAT from approximately 4.0–4.1/5 to 4.5/5.
As a Subject Matter Expert at Teleperformance, I trained and mentored 60+ new hires through knowledge-transfer sessions, process guidance, and floor support. I maintained a 4.8/5 CSAT rating while supporting customer inquiries.
Earlier at Teleperformance, I resolved customer inquiries as a Customer Care Executive, building expertise in service standards and compliance before progressing to SME and Team Leader responsibilities.
At Noble Public School, I supported day-to-day school operations, including staff scheduling, student records, and coordination of school activities. I also helped coordinate communication among students, parents, staff, and school management.
