Open to opportunities

Smirryn Gutierrez

@smirryngutierrez

Message

Bilingual customer service professional focused on retention and solutions.

United States

Message

What I'm looking for

I seek a collaborative customer-focused role where I can use my bilingual skills, improve retention, resolve issues proactively, and grow professionally in a supportive team environment.

I am a bilingual customer service professional with proven experience improving customer retention and resolving inquiries across remote and in-person environments. I have worked in customer-facing roles for multiple employers, where I built rapport, managed accounts, handled billing and payment processing, and used de-escalation and follow-up techniques to drive positive outcomes.

I adapt quickly to new environments and prioritize attention to detail, process improvement, and professional growth. I bring a proactive, positive attitude and a collaborative approach to help teams enhance customer experience and operational accuracy.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Caremore

May 2023 - Mar 2025 (1 year 10 months)

Worked remotely with staff to enhance customer experience by resolving billing and payment inquiries and improving retention through strong rapport and bilingual support.

Customer Service Billing Customer Retention CRM Remote Support Account Management

Customer Service Representative

Diff Eyewear

Mar 2020 - Feb 2021 (11 months)

Handled remote multichannel customer interactions, provided product and ordering support, and maintained detailed records to ensure proper follow-up and issue resolution.

Multichannel Support Order Processing Customer Relationship Management Account Management Attention To Detail Client Relations

Customer Service Representative

HPP Food Services

Jan 2018 - Jan 2020 (2 years)

Managed customer accounts and inventory records, corrected account discrepancies, calculated order totals, and coordinated timely replacements of damaged or missing products.