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SMC With Rohit

@smcwithrohit

ServiceNow Developer at Hardon GBS Private Limited, building ITSM, CSM, and S2P solutions with secure integrations and automated workflows.

India

Message

At Hardon GBS Private Limited, I develop ServiceNow ITSM and CSM solutions, optimize case management workflows, and build secure integrations with third-party systems. I also configure Source-to-Pay workflows, including approval structures and catalog architecture.

Previously, at Wartsila India Pvt Ltd and Diacto Technologies Pvt Ltd, I worked on ServiceNow development across ITSM, CSM, FSO, and S2P. My project work includes FSO case management, identity and access integrations, and automations connecting ServiceNow with DocuSign, Salesforce, and other platforms.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

Hardon GBS Private Limited

Mar 2026 - Present (6 months)

Developed and deployed robust ServiceNow ITSM and CSM solutions, optimizing case management workflows and accelerating response timelines. Engineered secure third-party integrations and spearheaded end-to-end platform configurations for the Source-to-Pay module.

ServiceNow ITSM CSM ServiceNow Integration Hub REST SOAP APIs OAuth 2 JavaScript GlideScript HTML XML AJAX JSON Flow Designer Business Rules Client Script Script Includes

ServiceNow Developer

Diacto Technologies Pvt Ltd

Jun 2025 - Jan 2026 (7 months)

Developed and customized ITSM, CSM, and FSO modules including Incident, Change, Problem, Service Catalog, and Case Management. Designed workflows using Flow Designer, improving process automation by 40%.

ServiceNow ITSM CSM FSO Incident Management Change Management Problem Management Service Catalog Case Management Transform Maps Import Sets Update Sets Release Management Flow Designer

Associate Software Engineer

Wartsila India Pvt Ltd

Jan 2022 - May 2025 (3 years 4 months)

Worked on ServiceNow platform development and customization (ITSM, FSO, and S2P). Developed Business Rules, Client Scripts, and Script Includes, and implemented REST and SOAP integrations with external systems.