Open to opportunities

Sly Maurice

@slymaurice

Customer Service specialist delivering tech-driven banking support, issue resolution, and operational excellence with 5+ years’ experience.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can use digital support and CRM skills to resolve complex issues fast, improve processes, and maintain compliance—within a team that values operational excellence and growth.

I’m a goal-oriented Customer Service specialist with over 5 years of experience across banking operations, digital support, and customer engagement. I focus on real-time resolution, clear communication, and compliant outcomes in structured environments.

At United Bank for Africa (UBA), I deliver support via chat, email, and social platforms—resolving complex banking issues like transaction errors and access challenges. I also collaborate cross-functionally to handle escalations, analyze customer feedback to improve service delivery, and drive digital adoption by educating customers on self-service tools.

Earlier, I managed high-volume customer interactions, processed deposits/withdrawals/transfers with high accuracy, and handled cheque clearing, reconciliation, and compliance procedures. I’ve also served as a General Manager at Maxtreme Incorporated, overseeing operations, customer relations, and reporting, and I bring a tech mindset supported by my Computer Science background.

Experience

Work history, roles, and key accomplishments

Current

Digital Customer Service Rep

Current

United Bank for Africa (UBA)

Jan 2022 - Present (4 years 5 months)

Provided real-time digital support via chat, email, and social channels, resolving complex banking issues such as transaction errors and access challenges. Collaborated on escalations, analyzed customer feedback to improve service delivery, and educated customers on self-service tools to drive digital adoption.

Digital Customer Service Customer Support Conflict Resolution CRM Systems Escalation Management Transaction Issue Resolution Communication Process Improvement Customer Education

Customer Service Officer

United Bank for Africa (UBA)

Jan 2020 - Jan 2022 (2 years)

Managed high-volume customer interactions across multiple channels, resolving complaints and maintaining detailed CRM records. Processed transactions and supported onboarding, coordinating with internal teams to deliver consistent customer experiences.