I'm supporting frontline IT needs at The Bradbury Co., Inc., providing first-level technical support for the main site and seven sister companies remotely.
I troubleshoot and manage more than 40 printers at the main company, plus remote printers at other sites. I also manage Office 365 licenses, Active Directory permissions, help desk tickets, and incoming support calls.
My technical foundation includes an Associate in Science in Computer Support Specialist from Hutchinson Community College and CompTIA A+ certification. I work with Windows, Microsoft Exchange, SharePoint, Azure, VMware, DNS, VPNs, TCP/IP, VoIP, and network support.
Earlier customer-facing roles strengthened my communication, organization, order handling, cashiering, inventory, and ability to work independently during demanding shifts.
