Open to opportunities

wafa qurratuain

@wafaqurratuain

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Dedicated service crew member with a passion for customer satisfaction.

Singapore

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What I'm looking for

I am looking for a role that allows me to grow in customer service and engage with clients in a meaningful way.

I am a keen learner who is committed to working hard for the company. My experience in customer service roles has equipped me with the skills to ensure quality and satisfaction in every interaction. I thrive in team environments and am determined to perform well in any position offered to me.

Throughout my work experience at Burger King and Sephora, I have honed my ability to provide excellent customer service, manage high traffic situations, and collaborate effectively with team members. My internship at Ceramique Aesthetics further developed my skills in customer engagement and treatment recommendations, allowing me to understand and meet customer needs effectively.

Currently, I am working as a Programme Staff at Zulfa Kindergarten, where I plan and deliver age-appropriate activities for children. This role has enhanced my communication skills and my ability to work closely with parents and educators to ensure a nurturing environment for children.

Experience

Work history, roles, and key accomplishments

Programme Staff

Zulfa Kindergarten

Jan 2023 - Dec 2024 (1 year 11 months)

Planned and delivered age-appropriate activities promoting child development, providing essential basic care for children. Communicated regularly with parents regarding child progress and collaborated with staff to ensure a smooth experience.

Team Collaboration

Internship

Ceramique Aesthetics

Jul 2022 - Dec 2022 (5 months)

Conducted cold calling and managed customer data, handling inquiries and appointment bookings. Assessed customer needs to recommend suitable products and treatments, performing various aesthetic services including facials and hair removal.

Cold Calling Customer Relationship Management Data Entry Appointment Setting

Service Crew

Burger King

Jan 2021 - Dec 2022 (1 year 11 months)

Provided customer services, ensuring the quality, quantity, and presentation of food and beverages met standards. Collaborated closely with kitchen staff, supervisors, and other service crew members.

Customer Service Teamwork Quality Control Communication

Power Hour Casual

Sephora Singapore

Jan 2022 - Jun 2022 (5 months)

Greeted and assisted customers, providing product recommendations and helping them find what they needed. Managed stock by restocking shelves and organizing products to ensure the sales floor was always presented well. Worked closely with team members to ensure smooth store operations during high traffic hours.

Team Collaboration