Sk Imdad Ali

I am a skilled Desktop Support Engineer with hands-on experience troubleshooting hardware, software, and network issues to improve operational efficiency and reduce downtime. I manage Windows 10/11 and Windows Server environments, administer domain controllers, and maintain Active Directory and Group Policy to ensure stable, secure infrastructure.

I have a proven record using ServiceNow for ticket management and following ITIL practices to deliver timely resolutions, along with remote administration via RDP, MSTSC, and AnyDesk. I perform patch management, antivirus administration with Symantec Endpoint Management, and routine system checks to maintain compliance and endpoint security.

I communicate effectively with users and stakeholders, document IT records, and deploy software and updates to meet business requirements. My certifications in networking, client OS administration, virtualization, server administration, and system hardware support reinforce my practical experience and readiness to contribute immediately.