Mohd Jalal Shaikh
@mohdjalalshaikh
System Engineer at Solid tech India computer supporting Office 365 accounts, compliance software, and EUC tickets.
IndiaWhat I'm looking for
At Solid tech India computer, where the client is TCS, I troubleshoot software issues and provide configuration support. I configure Office 365 user accounts and handle compliance software issues and EUC tickets.
At Precision informatic PVT LTD, supporting Generali central, I provided Windows support, installed and configured systems, and troubleshot hardware and software. I also configured BIOS settings and firmware updates, and managed Active Directory and Domain Services.
Across my desktop support roles, I used ServiceNow and Remote Desktop Connections to handle tickets and support users. My work also included OS installations, system maintenance, antivirus updates, and basic LAN and WAN troubleshooting.
Experience
Work history, roles, and key accomplishments
System Engineer
Solid Tech India Computer
Feb 2026 - Present (9 months)
Working with standard software related hands-on experience in troubleshooting and providing configuration part. Configure Office 365 in user accounts, handle compliance software issues, and check tickets for EUC.
Desktop Support Engineer
Precision Informatic Pvt Ltd
Jun 2025 - Feb 2026 (8 months)
Provided day-to-day technical support for Windows operating systems, including installation, configuration, and troubleshooting of software and hardware issues. Configured and troubleshot BIOS settings, firmware updates, and managed Active Directory and Domain Services.
Desktop Support Engineer
IT Infrasentinul
Dec 2024 - Apr 2025 (4 months)
Provided day-to-day technical support for Windows operating systems, including installation, configuration, and troubleshooting of software and hardware issues. Used ServiceNow for ticket management and provided remote support via RDP, also configured firewalls and networking components.
Desktop Network Support Engineer
AWDIZ IT Services
Jun 2023 - Nov 2024 (1 year 5 months)
Resolved basic network issues such as IP conflicts and hardware issues like faulty cables or network interface cards. Provided first-level support for hardware, software, and networking issues, and responded to service tickets via phone, email, or in-person.
Desktop Support Engineer
CMS IT Service
Jun 2022 - May 2023 (11 months)
Assisted with OS installations and system partitioning to meet client needs for optimal disk usage and data integrity. Performed regular maintenance checks, updates, backups, and monitored system performance.
IT Remote Support Helpdesk
Globetier Technology
Jul 2021 - May 2022 (10 months)
Monitored system performance and reported irregularities or potential issues. Provided troubleshooting and ticket raising, patched operating systems, updated antivirus software, and resolved basic networking issues.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Engineering, Computer
2021 - 2024
Bachelor of Engineering in Computer from the University of Mumbai, completed in 2024.
Maharashtra State Board of Technical Education
Diploma, Computer
2017 - 2021
Diploma in Computer from the Maharashtra State Board of Technical Education, completed in 2021.
Maharashtra State Board of Secondary & Higher Secondary Education
SSC, General
2016 - 2017
Secondary School Certificate from the Maharashtra State Board of Secondary & Higher Secondary Education, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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