Open to opportunities

Sittie Ashiya Abdurahman

@sittieashiyaabdurahm

Message

Customer-focused representative delivering efficient issue resolution and exceptional customer satisfaction.

Philippines

Message

What I'm looking for

I’m seeking a collaborative, fast-paced customer support role where I can resolve inquiries, apply technical troubleshooting, improve service efficiency, and grow into advanced support or leadership.

I am a dedicated and customer-focused Customer Service Representative with experience in fast-paced environments. I have a proven ability to manage inquiries, resolve issues, and enhance customer satisfaction, and I am skilled in communication, problem-solving, critical thinking, and time management.

As a Customer Service Representative III at Telus International Philippines and a Financial Technical Support Representative at Sykes Asia Inc., I have delivered exceptional support, resolved inquiries and complaints, troubleshot technical issues, guided clients through complex processes, and worked to ensure optimal system performance and service efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative III

Telus International Philippines

Mar 2023 - Dec 2023 (9 months)

Delivered exceptional customer support in a fast-paced contact center, resolving inquiries and complaints to improve service efficiency and customer satisfaction.

Customer Service Communication Problem Solving Critical Thinking Time Management Customer Satisfaction

Financial Technical Support Rep

Sykes Asia Inc

Aug 2022 - Jan 2023 (5 months)

Provided technical support for financial software, troubleshooting complex issues and guiding clients to ensure optimal system performance and satisfaction.

Technical Support Troubleshooting Financial Software Systems Performance Customer Service Escalation Management

Education

Degrees, certifications, and relevant coursework

Mindanao State University

Bachelor of Science in Teaching Education, Teaching Education

2011 - 2017

Completed a Bachelor of Science in Teaching Education at Mindanao State University (2011–2017), focusing on pedagogical methods and classroom instruction.