Open to opportunities

Sisa Dliwayo

@sisadliwayo

Customer-focused client communications professional with 10+ years resolving problems and managing B2B accounts in fast-paced remote teams.

South Africa

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle client and executive communications, solve problems end-to-end, and own clear follow-through. I’m remote-ready (SAST / UTC+2) and available for US/EU shift coverage with a calm, detail-driven approach.

I’m a customer-focused professional with 10+ years of client and executive communication across B2B accounts and technical projects. I resolve problems by understanding the customer’s world, communicating clearly, and following through to a fix.

In my current Senior Project Manager role at Colsta Projects, I lead client and executive communications across technical roll-outs. I surface issues early, propose clear solutions, and translate complex problems into plain-language updates for clients and technical teams.

At Mandawo Electrics, I serve as a client-facing B2B representative, engaging decision-makers daily across phone, email, and LinkedIn. I manage a full book of accounts end-to-end in Salesforce and Outreach, logging interactions same-day so colleagues have complete, accurate context, while maintaining ~250–300 meaningful conversations monthly.

Previously, as an Operational Director at whyimnobody and as a Junior Project Manager at Kent Electrical, I handled delivery engagement timelines, managed client relationships end-to-end, and coordinated installations with third parties. I bring a calm, professional, detail-driven approach to every interaction—especially in remote teams and shift coverage for international, US, and EU hours.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager

Current

Colsta Projects

Oct 2020 - Present (5 years 8 months)

Led client and executive communications for technical roll-outs by surfacing issues early, proposing solutions, and coordinating administration and deployment support. Served as the dependable point of contact between clients and technical teams, translating complex problems into plain-language updates.

Issue Resolution Deployment & Administration Client Relationship Management Remote Collaboration

Current

Operational Director

Current

Whyimnobody

Nov 2018 - Present (7 years 7 months)

Managed client relationships and delivery timelines end-to-end across engagements, keeping stakeholders informed and resolving day-to-day queries. Coordinated delivery communications for projects including Vodacom Video Play.

Operational Leadership Client Relationship Management Day To Day Query Resolution Remote Collaboration

Client-Facing B2B Rep

Mandawo Electrics

Dec 2023 - Mar 2026 (2 years 3 months)

Engaged B2B decision-makers daily via phone, email, and LinkedIn to answer questions, handle objections, and build trusted relationships. Managed end-to-end accounts in Salesforce and Outreach, logging 100% of interactions same-day and sustaining ~250–300 meaningful conversations per month.

Objection Handling Account Management Salesforce Outreach Stakeholder Management Relationship Building Follow Up & Ticketing

Junior Project Manager

Kent Electrical

Jul 2019 - Oct 2020 (1 year 3 months)

Coordinated with clients and third-party providers on installation work and handled invoicing queries. Built automated-payment workflows to reduce back-and-forth during delivery coordination.

Junior Project Management Installation Coordination Third Party Coordination Invoicing Client Communication