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Siri User

@siriuser4

ServiceNow Developer at Selection Sphere Inc. who automated Adobe license provisioning and improved SLA compliance from 85% to 96%.

India

Message

At Selection Sphere Inc., I engineered ITSM enhancements for Evergreen Group and developed REST integrations with Azure AD to automate Adobe license provisioning. I also maintained CMDB data, supported Discovery, and built automated regression suites with ATF.

At Value Momentum, I administered ITSM and developed HR workflows for Erie Insurance Group. I improved SLA compliance from 85% to 96% through workflow optimization and breach monitoring, and configured HR case management, employee lifecycle automation, and service catalog items.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Selection Sphere Inc.

Nov 2023 - Present (3 years)

Engineered ITSM enhancements using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes, reducing manual ticket handling time by an estimated 30%. Maintained CMDB CI classes and relationships, and supported ITOM activities including MID Server maintenance and Discovery schedule tuning.

ServiceNow Admin & Developer

Value Momentum

Jan 2023 - Aug 2023 (7 months)

Configured HR Case Management, HR Services, and case templates to streamline employee service delivery. Developed HR Service Catalog items and Record Producers for employee onboarding, transfers, and offboarding.

ServiceNow HRSD HR Case Management Flow Designer Client Script UI Policies Business Rules Email Notifications HR Criteria COE Security ACLs Import Sets Transform Maps Scoped Applications

ServiceNow Administrator

Value Momentum

Mar 2021 - Dec 2022 (1 year 9 months)

Administered ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and Major Incident Management. Improved SLA compliance from 85% to 96% through workflow optimization and proactive breach monitoring.