Open to opportunities

Siphesihle Ndabankulu

@siphesihlendabankulu

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Talented language consultant with expertise in trauma counseling.

South Africa

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What I'm looking for

I seek a role that allows me to leverage my counseling and educational expertise while fostering a supportive and growth-oriented environment.

I am a dedicated language consultant with an Honors degree in Industrial Psychology from the University of KwaZulu-Natal. My experience spans various roles, including trauma counseling and educational support, where I have successfully created positive learning environments and provided essential psychological support to clients facing trauma-related challenges.

Throughout my career, I have demonstrated a commitment to enhancing the educational experience for students and clients alike. I have developed tailored lesson plans and counseling strategies that address individual needs, ensuring that each person receives the support necessary for their growth and development. My collaborative nature and strong communication skills have allowed me to work effectively with educational staff and clients, fostering an atmosphere of trust and respect.

In addition to my counseling and educational roles, I have engaged in research and project management, contributing to community initiatives and providing valuable insights through data collection and analysis. I am passionate about empowering individuals to achieve their goals and am always seeking opportunities to further develop my skills and make a meaningful impact in my field.

Experience

Work history, roles, and key accomplishments

Psychosocial Counsellor

Trauma Call

Jul 2022 - Present (2 years 11 months)

Provided trauma counseling to clients experiencing difficulties coping with trauma-related symptoms. Assessed current coping mechanisms and developed plans to address trauma.

Coping Mechanism Assessment PTSD Treatment Mood Disorder Treatment

Researcher (Young Community Interviewer)

Young, Wild & Free Campaign

Jul 2021 - Present (3 years 11 months)

Attended foundation trainings for qualitative and quantitative research, mobilizing respondents and carrying out data collection. Ensured high quality data by cleaning and transcribing collected information.

Qualitative Research Quantitative Research Data Collection Data Cleaning Transcription Stakeholder Engagement Project Management Confidentiality

Inbound Call Centre Representative

CCI Umhlanga

Mar 2020 - Present (5 years 3 months)

Answered or made calls to clients to address their needs, complaints, or issues with products or services. Responded efficiently and accurately to callers, explaining solutions and ensuring client support.

Customer Service Conflict Resolution Sales Product Recommendations Customer Relationship Management Data Entry Communication Skills Problem Solving

Personal Training and Development Mentor

Lada Holdings Pty (Lt)

May 2019 - Present (6 years 1 month)

Helped clients identify personal interests and life goals, assisting in planning strategic career moves and developing leadership skills. Rehearsed job interview tactics and offered advice.

Personal Development Leadership Development Resume Writing Mentoring Goal Setting

Administrative Assistant/Volunteer

Thobeka Madiba Zuma Foundation

Apr 2017 - Present (8 years 2 months)

Maintained and monitored project plans, schedules, budgets, and expenditures. Organized and participated in stakeholder meetings, documenting and following up on important actions and decisions.

Project Management Administrative Support Documentation Budget Management Stakeholder Engagement Data Entry Event Planning Communication Skills

Language Consultant

MPC Connect

Jan 2013 - Present (12 years 5 months)

Prepared and researched lesson materials, creating a supportive and positive classroom environment. Resolved crises and ensured critical thinking skills were used by assessing student intelligence.

Classroom Management Critical Thinking Assessments Communication Skills

Education

Degrees, certifications, and relevant coursework

University of KwaZulu-Natal

Honours, Industrial Psychology

Obtained an Honours degree in Industrial Psychology from the University of KwaZulu-Natal. This advanced study focused on specialized aspects within the field.

University of KwaZulu-Natal

Bachelor of Social Science, Industrial Psychology & Psychology

Completed a Bachelor of Social Science with a double major in Industrial Psychology and Psychology at the University of KwaZulu-Natal. This comprehensive program provided a strong foundation in both disciplines.