Itumeleng Lehloenya

I am an experienced and dedicated Customer Service Representative with over 5 years of success in providing outstanding support and solutions to customers across diverse industries. My ability to handle high-pressure situations with professionalism and empathy has allowed me to build strong relationships with clients and improve overall customer satisfaction.

In my current role as a Senior Customer Service Representative at Merchant Solutions, I manage over 60 customer queries daily through various channels, resolving 95% of complaints on the first contact. My contributions have played a key role in achieving a 10% increase in Net Promoter Score (NPS), and I take pride in mentoring new team members to ensure our team maintains high standards of service.

With a Bachelor’s Degree in Business, Commerce and Management and a Diploma in Human Resource Management, I am committed to continuous learning and professional development, as evidenced by my recent certification in Customer Service Excellence. I am eager to leverage my skills and experience to contribute to a dynamic team focused on delivering exceptional customer experiences.