Open to opportunities

SINETHEMBA ZWANE

@sinethembazwane

Message

Enthusiastic sales agent with strong communication and leadership skills.

South Africa

Message

What I'm looking for

I am looking for a role that values strong communication and leadership, with opportunities for growth and development.

I am a highly resourceful and innovative individual with a strong work ethic and a passion for delivering exceptional customer service. My experience as a Sales Agent at 1Life Insurance honed my problem-solving abilities and allowed me to build strong relationships with customers through effective communication. I take pride in my punctuality, integrity, and loyalty, which have been key to my success in customer service roles.

Currently, I am working as a Merchandiser at Pack Ñ Stack, where I utilize my analytical skills to interpret sales data and market trends. My role involves effective communication with suppliers and stakeholders, negotiating contracts, and ensuring accuracy in inventory management. I thrive in fast-paced environments and excel at managing multiple projects while maintaining attention to detail.

Experience

Work history, roles, and key accomplishments

Merchandiser

Pack N Stack

Nov 2023 - Present (1 year 8 months)

Analyzed sales data, market trends, and customer behavior, communicating effectively with suppliers, designers, and other stakeholders. Negotiated prices, delivery terms, and contractual agreements, while planning and managing inventory, production, and distribution.

Analytical Skills Communication Negotiation Planning Attention To Detail Problem Solving Time Management Product Knowledge ERP

Sales Agent

1Life Insurance

Jan 2021 - Present (4 years 6 months)

Resolved customer complaints and issues via phone, email, and chat, demonstrating excellent problem-solving skills to address customer concerns. Provided top-notch customer service, ensuring high customer satisfaction ratings, and utilized effective communication skills to build rapport with customers.

Customer Service Problem Solving Communication Conflict Resolution Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Unknown

National Senior Certificate, General Studies

2017 - 2017

Obtained a National Senior Certificate, demonstrating foundational knowledge across various subjects. This qualification prepared me for further education and professional development.