Sindy Mendez
@sindymendez
Virtual assistant at LA SISTEMAS supporting users with accounting and operational systems and tracking reported issues.
Dominican RepublicWhat I'm looking for
At LA SISTEMAS, I support users with accounting and operational systems, document reported issues, and follow up on requests. I verify information and coordinate with the technical team as issues are addressed.
At SKYhigh Dominicana, I coordinated operational activities related to fares, reservations, ticketing, and flight loading. I supported users with KIU, Amadeus, and ATPCO, and tracked itinerary changes.
Across aviation roles at RUTACA Airlines, Europviajes, AWT SA Group, Laser Airlines, and SBA Airlines, I worked on space control, revenue optimization, customer service, and operational reporting. My tools include Microsoft Excel, Outlook, Teams, Word, Google Drive, Google Calendar, KIU System, SABRE, ATPCO, and Amadeus.
Experience
Work history, roles, and key accomplishments
Analista Financiero
LA SISTEMAS
Provide functional support to users in the use of accounting and operational systems and processes. Register, document, and follow up on incidents and requirements reported by users.
Encargado de Revenue
SKYhigh Dominicana
Apr 2023 - May 2025 (2 years 1 month)
Coordinated operational activities related to fares, reservations, ticketing, and flight loading. Provided support to users and teams in the use of KIU, Amadeus, and ATPCO.
Jefe de Control de Espacio
RUTACA Airlines
Sep 2022 - Apr 2023 (7 months)
Led and organized the activities of the space control team. Prepared statistical reports and monitored occupancy and performance indicators.
Agente de Ventas
Europviajes
Jun 2022 - Feb 2023 (8 months)
Attended customer inquiries and advised on travel options based on needs and budget. Managed bookings for tickets, tour packages, and complementary services.
Supervisora de Control de Espacio
AWT SA Group
Nov 2019 - Mar 2022 (2 years 4 months)
Coordinated operational processes and space control activities. Organized and analyzed reservation, occupancy, and flight information to prepare reports.
Analista de Optimización de Ingresos
AWT SA Group
Nov 2019 - Mar 2022 (2 years 4 months)
Coordinated operational processes and space control activities. Organized and analyzed reservation, occupancy, and flight information to prepare reports.
Agente de Control de Espacios
Laser Airlines
Feb 2018 - Oct 2019 (1 year 8 months)
Managed and verified inventory and flight information in internal systems. Prepared reports on operated and no-show flights and reviewed lists to maintain data consistency.
Analista de Optimización de Ingresos
Laser Airlines
Feb 2018 - Oct 2019 (1 year 8 months)
Managed and verified inventory and flight information in internal systems. Prepared reports on operated and no-show flights and reviewed lists to maintain data consistency.
Analista Líder de Tarifas y Optimización
SBA Airlines
Sep 2015 - Feb 2018 (2 years 5 months)
Attended inquiries related to reservations, changes, ticketing, and commercial policies. Analyzed and validated fare information in distribution systems.
Agente de Call Center
SBA Airlines
Sep 2015 - Feb 2018 (2 years 5 months)
Attended inquiries related to reservations, changes, ticketing, and commercial policies. Analyzed and validated fare information in distribution systems.
Education
Degrees, certifications, and relevant coursework
Universidad de Palermo
Gestión de Revenue, Revenue Management
2024 - 2024
Completed an online course in Revenue Management.
ATPCO
Fare Manager, Fare Management
2023 - 2023
Completed the Fare Manager course.
Universidad José Antonio Páez
Diplomado en Recursos Humanos y Desarrollo Gerencial, Human Resources
Completed a diploma in Human Resources and Managerial Development.
Universidad Católica Andrés Bello
Marketing Digital y Redes Sociales / Atención al Cliente, Marketing and Customer Service
2017 - 2017
Completed courses in Digital Marketing and Social Media, and Customer Service.
Universidad Nacional Experimental Politécnica de la Fuerza Armada
Técnico Superior Universitario en Turismo, Tourism
Earned a Higher University Technician degree in Tourism.
Universidad Católica Andrés Bello
Economía (incomplete), Economics
Completed the third semester of Economics studies.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Interested in hiring Sindy?
You can contact Sindy and 600K+ other talented remote workers on Himalayas.
Message SindyGet matched with your dream remote job
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
