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Vilmar Mercado

@vilmarmercado

I am an organized administrative and logistics professional skilled in billing, pricing analysis, and customer-focused remote support.

Dominican Republic

Message

What I'm looking for

I seek a remote or hybrid administrative role in pricing, billing, or logistics where I can apply coordination and billing skills, improve processes, and support a collaborative team.

I am an organized, proactive administrative professional with a Bachelor's Degree in International Business and hands-on experience in pricing analysis, billing, and logistics coordination. Since March 2021 I have worked remotely as a Pricing Analyst and Virtual Administrative Assistant, preparing customized quotations, managing price lists, coordinating import/export operations, and optimizing logistics costs.

I combine strong Microsoft Office and Google Workspace proficiency with customer-service expertise, anti-money-laundering awareness, and experience in corporate billing and freight documentation. I focus on clear communication, efficient document and document-management systems use, and continuous improvement to deliver dependable administrative and post-sales support.

Experience

Work history, roles, and key accomplishments

Current

Pricing Analyst / Virtual Admin Assistant

Current

Henriquez & Asociados

Mar 2021 - Present (4 years 5 months)

Managed price preparation and customized quotations, negotiated international freight rates, and coordinated import/export operations and shipment monitoring to optimize logistics costs.

Customer Service Document Management

Corporate Accounts & Billing Assistant

Aeropaq

Jun 2019 - Mar 2021 (1 year 9 months)

Provided customer service for corporate clients, tracked air freight shipments and managed customs-retained documentation, and issued invoices and receipts to support goods release and payments.

Customer Service Invoicing Payment Processing Time Management

Receptionist & Tender Assistant

SOS Proteccion Integral

Mar 2017 - Jul 2018 (1 year 4 months)

Performed receptionist duties and call routing, generated invoices and sales reports, and prepared tender applications and proposals for public and private bidding processes.

Billing Sales Reporting Document Management Customer Service