Open to opportunities

Sindhur KS

@sindhurks

I lead customer operations, service delivery, and process improvements that strengthen retention and operational performance.

India

Message

What I'm looking for

I'm looking for customer operations, service delivery, or customer success leadership roles where I can improve workflows, strengthen retention, lead cross-functional teams, and use customer insights and operational data to deliver measurable outcomes.

I've led customer operations and service delivery across Godrej Properties, YourOwnRoom, Canvera Digital Technologies, Catena Technologies, and Flipkart. At Godrej Properties, I owned post-sales delivery for 600+ accounts and helped drive ₹500+ crore in collections at approximately 95% efficiency.

At YourOwnRoom, I built and led multi-team customer support operations, redesigned workflows to improve first-contact resolution, and implemented Freshdesk, Knowlarity, and SignDesk. These automation initiatives reduced Average Handle Time by 25% while improving performance analysis.

As founder of Swasthya Ahaara, I own the lifecycle for 500+ active subscribers, achieving an 80% repeat-purchase rate and 98% on-time delivery across 80+ weekly orders. I enjoy turning customer feedback, account data, and cross-functional collaboration into practical improvements for customers and teams.

Experience

Work history, roles, and key accomplishments

Current

Founder & Business Owner

Current

Swasthya Ahaara

Jan 2025 - Present (1 year 8 months)

Owns the full customer lifecycle for 500+ active subscribers, achieving an 80% repeat-purchase rate through personalized engagement and proactive account management. Acts as primary escalation point and partners with vendors to sustain a 98% on-time delivery rate.

Customer Lifecycle Management Subscription Business Customer Engagement Vendor Management Operations Management Community Building

Senior Relationship Manager

Godrej Properties Pvt. Ltd.

Jan 2022 - Dec 2024 (2 years 11 months)

Owned end-to-end post-sales relationships for a 600+ account portfolio, acting as primary liaison between customers, internal teams, and external partners. Drove ₹500+ crore in collections at ~95% efficiency and led cross-functional initiatives to reduce escalations.

Account Management Stakeholder Management NPS CSAT Escalation Management Process Improvement Data Analysis Team Coaching

Head of Customer Service

YourOwnRoom Pvt. Ltd.

Jan 2018 - Dec 2022 (4 years 11 months)

Led customer operations and service-delivery strategy, redesigning workflows to reduce inbound volume and improve first-contact resolution. Built and led a multi-team support organization and implemented an integrated CRM stack that reduced Average Handle Time by 25%.

Customer Operations Service Delivery Team Leadership CRM Implementation Freshdesk Knowlarity SignDesk Process Improvement Automation Budget Management

Vendor Manager

Canvera Digital Technologies

Jan 2017 - Dec 2018 (1 year 11 months)

Managed strategic partner and enterprise relationships with major brands, negotiating commercial agreements and improving coordination and cost efficiency across partner channels.

Vendor Management Partner Relationship Management Negotiation Contract Management Strategic Partnerships

Vendor Manager

Catena Technologies

Jan 2015 - Dec 2017 (2 years 11 months)

Led nationwide seller onboarding and marketplace operations, building a repeatable onboarding journey adopted across multiple regions. Delivered seller education and training programmes to improve platform adoption and compliance.

Seller Onboarding Marketplace Operations Training Process Improvement Vendor Management