Open to opportunities

Spoorthy Ganesh

@spoorthyganesh

Message

I build lasting customer relationships and resolve complex enterprise SaaS and marketplace challenges.

India

Message

What I'm looking for

I'm looking to lead customer success or customer operations work where I can strengthen enterprise relationships, resolve complex escalations, improve processes, and partner cross-functionally to drive adoption, retention, and measurable customer outcomes.

I've managed enterprise customer relationships at Qlik across APAC, EMEA, and the Americas, resolving 50+ high-priority escalations per quarter with a 92% first-contact resolution rate. I partner closely with Product, Engineering, and internal stakeholders to improve customer outcomes, feature adoption, and self-service through knowledge base content and SOPs.

As Co-Founder and Customer Operations Lead at Swasthya Ahaara, I've built relationships with 500+ active customers and helped drive an 80% repeat purchase rate. Earlier at Udaan and YourDOST, I led marketplace support, automated manual workflows, reduced payment errors, and delivered high-volume multichannel customer support.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder & Customer Operations Lead

Current

Swasthya Ahaara

Dec 2025 - Present (9 months)

Built and nurtured relationships with 500+ active customers, delivering a personalized customer experience that contributed to an 80% repeat purchase rate within the first six months. Served as the primary point of contact for customer inquiries, feedback, and issue resolution, leveraging customer insights to continuously improve products, services, and overall customer satisfaction.

Customer Relationship Management Customer Experience Stakeholder Management Vendor Management Community Engagement Customer Retention

Customer Experience Analyst II

Qlik

Nov 2021 - Nov 2025 (4 years)

Managed a portfolio of enterprise SaaS customers, ensuring timely issue resolution and a consistently positive customer experience. Acted as the primary point of contact for complex customer escalations, collaborating with cross-functional teams to achieve successful outcomes.

Customer Success Enterprise Account Management Stakeholder Management Escalation Management Knowledge Management Salesforce Freshdesk Cross Functional Collaboration Customer Onboarding

Operations Team Leader

Udaan

Sep 2018 - Oct 2021 (3 years 1 month)

Led a team supporting 200-300 active marketplace sellers and buyers end-to-end, achieving 95% seller satisfaction. Resolved complex partner issues spanning payments, refunds, and commissions, reducing payment errors by 45%.

Team Leadership Process Improvement Automation Stakeholder Management Operational Excellence

Customer Support Representative

YourDOST

Oct 2017 - Sep 2018 (11 months)

Handled 50+ daily interactions across phone, email, and chat with a 95% satisfaction rate. Resolved escalations with 90% first-contact resolution and halved average resolution time from 48 to 24 hours.

Customer Support Escalation Management Problem Solving