Ashwani Gupta

I've led customer success, support, and operations at HOME.LLC, directing global voice, chat, and email support while maintaining 95%+ service-level adherence and 9/10 CSAT. I improved support quality from 82% to 94%, reduced new-hire ramp time from six weeks to four, and built knowledge and incident-management frameworks.

At SOSKRU, I built enterprise onboarding and billing operations from the ground up and scaled distributed service delivery to 160+ employees. I managed departmental P&L, reduced operating costs by approximately 15%, and developed a network of 230+ workshops, suppliers, and service partners.

I've also supported enterprise SaaS customers at Azuga, managing 80+ accounts, renewals, QBRs, technical demos, and $250K+ in enterprise deals. Earlier, I progressed through customer support, senior, and SME roles at HSBC, leading training, escalations, scheduling, and regulated banking operations.

I bring a data-driven approach to contact center performance, workforce planning, vendor partnerships, service quality, and customer outcomes.