At Telstra, I provide SRE support for business-critical telecom applications hosted on AWS, including SMDM, Message Broker, DM-Inventory, and OST. I monitor service health and coordinate P1/P2 incident response to restore production services.
On Telstra’s DOE project, I led problem management and root cause analysis for recurring issues, driving corrective actions and service improvements. Earlier, on OMFUL, I supported order-management production operations and contributed automation scripts for tasks such as monitoring and manual remediation.
