Sindhuja anand kumar
@sindhujaanandkumar
I am a customer service associate with leadership and analytics expertise.
IndiaWhat I'm looking for
I am a customer service professional with over a year of experience at Amazon Retail, recognized with the Zonal Level Best Performance award for consistently exceeding targets.
As a Resolution Specialist (DART) I led and coached a team of 20 associates, conducted training sessions to improve performance, and leveraged Amazon's support systems to resolve complex technical issues while handling confidential data with discretion.
I contribute to AI/ML quality as a Response Analyst for the Google BARD project and have crowdsource rater experience. I hold Google Analytics certification, am pursuing AWS Technical Essentials, and bring strong analytical, communication and mentoring skills alongside multilingual ability and eight years of Carnatic music training.
Experience
Work history, roles, and key accomplishments
Response Analyst
Jul 2023 - Present (2 years 2 months)
Analyze and rate responses across factuality, creativity, and persona for the Google BARD project to ensure dataset quality and guideline compliance.
GOAnalyzed and rated Google Bard responses across factuality, creativity, and persona, improving model evaluation quality through structured annotations and factuality checks.
AMExceeded performance targets and received the Zonal Level Best Performance award; served as a Resolution Specialist (DART) coaching 20 associates and leveraging Amazon support tools to improve first-contact resolution and reduce fraud risk.
Crowdsource Rater
Telus International
Sep 2021 - Dec 2021 (3 months)
Evaluated and rated content against specified guidelines for Telus International, ensuring accuracy, relevance, and consistent quality while exceeding production targets.
Education
Degrees, certifications, and relevant coursework
BUBharathidasan University
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration at Bharathidasan University via online mode.
QCQueen Mary's College
Bachelor of Science, Mathematics
Activities and societies: Won multiple intercollege mathematics competitions; 8 years of Carnatic music training.
Pursued a Bachelor of Science in Mathematics at Queen Mary's College; discontinued due to health reasons.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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