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Open to opportunities

Sindhuja anand kumar

@sindhujaanandkumar

I am a customer service associate with leadership and analytics expertise.

India
Message

What I'm looking for

I seek a customer-facing role where I can lead and coach teams, apply analytics (Google Analytics/AWS) to improve metrics, resolve complex issues, and grow in a collaborative, data-driven company that values continuous learning.

I am a customer service professional with over a year of experience at Amazon Retail, recognized with the Zonal Level Best Performance award for consistently exceeding targets.

As a Resolution Specialist (DART) I led and coached a team of 20 associates, conducted training sessions to improve performance, and leveraged Amazon's support systems to resolve complex technical issues while handling confidential data with discretion.

I contribute to AI/ML quality as a Response Analyst for the Google BARD project and have crowdsource rater experience. I hold Google Analytics certification, am pursuing AWS Technical Essentials, and bring strong analytical, communication and mentoring skills alongside multilingual ability and eight years of Carnatic music training.

Experience

Work history, roles, and key accomplishments

GO
Current

Response Analyst

Google

Jul 2023 - Present (2 years 2 months)

Analyze and rate responses across factuality, creativity, and persona for the Google BARD project to ensure dataset quality and guideline compliance.

Education

Degrees, certifications, and relevant coursework

Bharathidasan University logoBU

Bharathidasan University

Bachelor of Business Administration, Business Administration

Pursuing a Bachelor of Business Administration at Bharathidasan University via online mode.

Queen Mary's College logoQC

Queen Mary's College

Bachelor of Science, Mathematics

Activities and societies: Won multiple intercollege mathematics competitions; 8 years of Carnatic music training.

Pursued a Bachelor of Science in Mathematics at Queen Mary's College; discontinued due to health reasons.

Tech stack

Software and tools used professionally

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Sindhuja anand kumar - Response Analyst - Google | Himalayas