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Sina Saki

@sinasaki

Appliance repair dispatcher at Excellence Appliance Repair who coordinated technician scheduling and customer appointments across Texas and Florida.

Turkey

Message

At Excellence Appliance Repair, I coordinated appliance repair services across Texas and Florida, arranging appointments, scheduling technicians, and keeping customers informed.

I handled up to 100 customer calls per day and assisted approximately 100–150 customers during a 10-hour shift, resolving service-related issues along the way.

At SupportYourApp, I supported customers for multiple companies by phone, email, and live chat. I also contributed as a Quality Assurance Tester and Product Expert.

My other support work included technical help for Omnisend's email and SMS marketing automation platform, customer assistance at Einova, escalation coordination at StarWind, and troubleshooting and payment support at Softorino.

Experience

Work history, roles, and key accomplishments

Appliance Repair Dispatcher

Excellence Appliance Repair

May 2024 - Jun 2025 (1 year 1 month)

Coordinated appliance repair services across Texas and Florida, managing technician scheduling, dispatch coordination, and customer communication. Handled up to 100 calls per day and assisted 100-150 customers per 10-hour shift.

Appliance Repair Dispatching Technician Coordination Appointment Scheduling Service Request Management Customer Updates High Volume Phone Support Issue Resolution CRM documentation

Customer Service Consultant

SupportYourApp

Oct 2019 - Jan 2022 (2 years 3 months)

Provided customer support for multiple companies via phone, email, and live chat. Resolved high volumes of inquiries and thousands of tickets while maintaining strong customer satisfaction.

Customer Service Phone Support Email Support Live Chat Ticket Resolution Quality Assurance Product Expertise

Customer Service, Product Expert & QA Specialist

Einova

Assisted customers by email, chat, and phone with product selection, use, troubleshooting, and replacements. Used Groove CRM and contributed to quality assurance and customer satisfaction survey processes.

Customer Service Product Expertise Troubleshooting Groove CRM Quality Assurance Customer Satisfaction Surveys

Customer Service & Technical Support

Omnisend

Provided technical support for an e-commerce email and SMS marketing automation platform, including email automation setup and landing-page creation. Maintained approximately 95% customer satisfaction and an average live-chat first response time of around one minute.

Technical Support Email Automation Landing Page Creation Customer Satisfaction Live Chat

Customer Service & Technical Support Representative

Softorino

Provided step-by-step troubleshooting for applications used with iPhone and Mac. Handled billing discrepancies, refund requests, declined payments, and payment disputes through Stripe.

Technical Support Troubleshooting Billing Refunds Payment Disputes Stripe

Customer Support Escalation Specialist

StarWind

Collected issue details, categorized cases by urgency and support needs, and routed cases to appropriate departments or vendors. Followed up on escalations and coordinated communication between customers, vendors, and internal teams.

Escalation Handling Case Categorization Routing Vendor coordination Client Communication