Betty Kagwe
@bettykagwe
I support users, data systems, and digital operations through responsive customer care and ICT support.
KenyaWhat I'm looking for
I've supported schools, staff, and clients through field data operations, ICT support, database administration, and technology-enabled user assistance in Kenya.
At Mizizi Elimu Afrika, I collected and maintained school data using Kobo Collect, monitored computer equipment, documented classroom findings, and supported the responsible introduction of Gemini AI tools. I communicated clearly with school staff and produced accurate field reports.
At Kobby Technologies, I used Oracle, SQL, and Microsoft Dynamics 365 Business Central to validate, update, retrieve, and report on client records. My earlier work at Hemland College and Kenyatta University Teaching & Referral Hospital strengthened my ability to explain technology clearly, troubleshoot issues, maintain records, and support people patiently.
Experience
Work history, roles, and key accomplishments
Field Data and Technology Analyst
Mizizi Elimu Afrika
Apr 2026 - Aug 2026 (4 months)
Collected and maintained accurate field data from schools using digital tools, interacted with stakeholders, and supported the introduction of Gemini AI tools in Kenyan schools.
Database Administrator Intern
Kobby Technologies Limited
Oct 2025 - Mar 2026 (5 months)
Supported database administration in Oracle and SQL environments, used SQL queries for data validation and reporting, and gained exposure to Microsoft Dynamics 365 Business Central.
Lecturer Intern, Business & Computer Studies
Hemland College
Apr 2024 - Feb 2025 (10 months)
Taught Business Management and Computer Studies, prepared lesson plans and materials, and provided individual academic support to students.
ICT Officer Attachment
Kenyatta University Teaching & Referral Hospital
Aug 2022 - Dec 2022 (4 months)
Provided first-line ICT support, troubleshot hardware and software issues, and assisted users with technology-related questions.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Business Information Technology, Business Information Technology
2020 - 2023
Bachelor of Business Information Technology degree from Jomo Kenyatta University of Agriculture and Technology (JKUAT) from 2020 to 2023.
Oracle University
Oracle Cloud Infrastructure (OCI) Certification, Cloud Infrastructure
Oracle Cloud Infrastructure (OCI) Certification.
KCA University
Web Development, Web Development
Web Development course from KCA University.
Microsoft
Advanced Microsoft Excel, Microsoft Excel
Advanced Microsoft Excel certification.
Artificial Intelligence & Prompt Engineering
Artificial Intelligence & Prompt Engineering, Artificial Intelligence
Artificial Intelligence & Prompt Engineering certification.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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