Simon Nthiwa
@simonnthiwa
Customer-focused service professional with hands-on technical experience.
KenyaWhat I'm looking for
I am a dedicated, customer-oriented professional with experience in retail, technical support, and electrical work, committed to delivering exceptional customer experiences and building lasting relationships.
My background includes roles as a delivery rider and line attendant at Powerstar Supermarket, technical support at a cyber café, electrician duties, and training responsibilities in electrical engineering and computer science; I consistently solve problems, manage customer inquiries, and maintain operational equipment.
I bring strong communication, interpersonal, and troubleshooting skills, a practical approach to task completion, and a commitment to contributing positively to team performance and brand reputation.
Experience
Work history, roles, and key accomplishments
Delivery Rider
Powerstar Supermarket
Mar 2025 - Present (7 months)
Loaded, transported and delivered customer orders timely and safely while accepting payments and preparing delivery reports; resolved customer inquiries and complaints to maintain service quality.
Line Attendant
Powerstar Supermarket
Jan 2024 - Feb 2025 (1 year 1 month)
Assisted shoppers with inquiries and product location, maintained checkout and display areas, restocked shelves and monitored perishables to ensure product availability and store presentation.
Cyber Attendant
TLM Solution Cyber
Oct 2022 - Sep 2023 (11 months)
Supported customers with computer and printing services, managed payments, maintained equipment and software, and ensured quality control of printed materials to deliver reliable cybercafé services.
Electrician
Imanics Electronics and Electrical
Mar 2022 - Sep 2022 (6 months)
Installed, maintained and repaired electrical systems, interpreted technical diagrams, troubleshot faults and upgraded systems while recommending solutions to meet customer needs.
Trainer, Electrical & CS
Kyuso Vocational Training Centre
Mar 2020 - Feb 2022 (1 year 11 months)
Delivered lectures, workshops and hands-on training in electrical engineering and computer science, assessed students through practical and written evaluations and integrated digital tools into instruction.
Education
Degrees, certifications, and relevant coursework
Mwingi Baptist Vocational Training Centre
Certificate, Electrical and Electronic Technology
2019 - 2020
Completed a Certificate in Electrical and Electronic Technology focusing on practical electrical and electronic systems.
Kasyalani Secondary School
Kenya Certificate of Secondary Education, General Secondary Education
2015 - 2018
Completed secondary education and obtained the Kenya Certificate of Secondary Education.
Ikuuni Youth Polytechnic
Certificate, Information and Communication Technology
2017 - 2017
Earned a Certificate in Information and Communication Technology with foundational ICT skills.
Bright Star Academy
Kenya Certificate of Primary Education, Primary Education
2002 - 2014
Completed primary education and obtained the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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